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Make Microsoft Teams as Website Live Support using Apps4.Pro Chat
Apps4.Pro Chat allows users to enable the chat for their business websites with few clicks and respond them back from Microsoft Teams.
Whenever a new chat conversation is started from your website, it will be posted to your agents through Microsoft Teams. And a task is created in Microsoft Planner with details of conversation, the user details collected at start of the conversation. The agents can reply back from Teams itself. In many of the SMBs, a team member plays multiple roles, by using Microsoft Teams his workflow will not affect and the member don’t need to leave Microsoft Teams. Using Teams mobile app, you can reply to the chat conversations wherever you are.
User starts a new conversation from website
Internal user gets a new post in Teams and replies back
User gets back a chat response
Entire activity with user details logged in Microsoft Planner
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